Returns & Refunds
- If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact. Your product may be eligible for refund or replacement depending on the product category and condition.
- Please note that some products are not eligible for a return if the product is “No longer needed”
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories
- The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturers box
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method or contact us. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected.